FAQ’s

Most Common Faq's

What types of service does Moovit provide?

Moovit provides a number of transport services to customers around the world. Please refer to our Services page for more information.

Can you tell me when my shipment will be delivered?

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your GFL consignment number on the Track and Trace page.

Which destinations does Moovit ship to?

Our Transit Times provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.

How long have you been in business?

We have been in the freight brokering business since 2014; our staff has decades more in collective experience. Our excellent reputation speaks for itself. We will be here for the long run by doing right by customers just like you.

Do you service my industry?

Yes. Our professional logistics team is proud to work with companies both large and small. We can provide you with scheduled service or a one-off shipment. Some of the companies we service include mechanical, industrial, trade show transportation, produce, food and beverage, aerospace and defense industry, plastic, automotive, pharmaceutical, sensitive deliveries, white-glove transportation.

What payment methods do you accept?

Payment terms/options are available upon approval for your freight shipping account with us. We also do accept, Visa, MasterCard, Discover and AMEX.

What are the size limits for a parcel?

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.

Do I need a Moovit account to send a package?

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.

Will my parcel be opened for inspection by Moovit?

Moovit operates an 'unknown shipper policy' for first-time customers. If you are shipping with GFL for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the GFL network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of GFL. GFL has no control over these requests.

From which countries can I import a shipment?

Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myGFL may be useful if you import shipments frequently.